Shipping & Returns

Shipping Policy 
At Vermont Chalky Paint, we value our commitment to offering high coverage,durable, low VOC products you can use safely with your family.

Our store, located in St. George, Vermont, ships its' carefully packaged chalky paint and coatings via UPS and USPS First Class Mail and all customers will be provided tracking information upon shipment. We offer FREE SHIPPING on orders over $100. Should you have any difficulty receiving your order, please reach us at: info@vermontchalkypaint.com or call 802-324-3607


HOW IS MY SHIPPING COST CALCULATED?

Vermont Chalky Paint passes on our actual discounted shipping costs plus a minimal handling fee for most packages based on shipping package weight. Shipping package weight is typically the actual weight of your package. If an item is overly large yet light, the shipping package weight may be increased above actual based on a volume calculation. Once an item exceeds a shipping package weight of 150 pounds, a truck carrier option is offered. Other instructions including expedited or International shipping are noted below. We do not ship furniture – painted furniture offered for sale is for pick-up at our store only.
Occasionally, Vermont Chalky Paint will offer a free shipping promotion. During the promotion, your package will be shipped free of charge based on weight and geography utilizing UPS Ground, USPS or a combination of the two services. Free Shipping offers exclude freight items and are only available in the contiguous 48 states.

WHEN WILL MY ORDER SHIP?
Items that ship from the Vermont Chalky Paint warehouse: 
If you place an order by Noon EST - your order will ship the same day. 
If you place an order after Noon EST - your order will ship the next business day.

Vermont Chalky Paint ships most packages depending on shipping package weight via UPS Mail Innovations (a combination of UPS and delivery by USPS), UPS Sure Post (a combination of UPS and delivery by USPS), UPS Ground, UPS Second Day Air or UPS Next Day Air delivery plus a minimal handling fee. Delivery time is usually 2 to 6 business days for shipments to the contiguous 48 States. UPS Ground, Second Day Air or Next day Air offer faster delivery than Mail Innovations or UPS Sure Post which are more economical choices. If you have questions, our Customer Service Department 802-324-3607 can assist you in determining your shipping cost for your order. Alaska and Hawaii are shipped via UPS Ground unless otherwise indicated. Shipments outside the contiguous 48 states are charged actual shipping expenses plus a minimal handling fee. 

For products marked "Ships Direct from Manufacturer" the order time varies as noted on the product page. These items are not eligible for rush shipping. 
WHAT ARE YOUR SHIPPING & HANDLING RATES?
Vermont Chalky Paint uses a tiered shipping fee schedule based on the shipping package weight of the order and our discounted rates plus a minimal handling fee so that shipping costs are as low as possible while still offering great delivery service. For faster delivery see Rush Shipping. Shipments outside the contiguous 48 states are charged actual shipping expenses plus a minimal handling fee.

We have partnered with a third party to service our international customers.

Once you have created your shopping Cart, choose the "Checkout" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

I'M IN A HURRY. CAN YOU SHIP OVERNIGHT?
Yes. During the checkout process you'll have the option of choosing UPS 2nd Day Air or UPS Next Day Air. UPS 2nd Day Air and UPS Next Day Air rates are based on the shipping package weight of your order and the number of packages and are charged actual discounted shipping plus a minimal handling charge. UPS 2nd Day Air is your best bet if you don't need your order the very next day. 
In-stock orders received by Noon EST Monday through Friday can be air shipped that same day. Vermont Chalky Paint does not ship on Saturday, Sunday or the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. If you order Friday before Noon EST, a UPS Next Day Air package will arrive on Monday. If you order Friday after Noon EST, a UPS Next Day Air package will ship on Monday and arrive on Tuesday. Mail Innovations and Sure Post may consist of a combination of UPS Ground Package and delivery by USPS. Mail Innovations and Sure Post deliver Monday through Saturday. UPS Ground, UPS 2nd Day Air and UPS Next Day Air only deliver Monday through Friday.
Products marked "Ships Direct from Manufacturer" are not eligible for rush shipping. 
. Please contact our Customer Service Dept. for more information on 2nd Day or Next Day Air shipping options.

DOES IT COST EXTRA TO SHIP LARGE OR HEAVY ITEMS?
At this time, Vermont Chalky Paint is not shipping painted furniture for sale on our website, they are available for pick-up only. However, if you HAVE to have that piece and are willing to pay for the shipping, then here’s what we can offer:

Items weighing more than 150 lbs., or of an unusual size, must be shipped by common carrier. These are charged based on our actual discounted rates plus a minimal handling fee. If the shipment is to a residence or if lift gate service is required, additional fees may be charged by the freight company. Truck shipments are tail gate deliveries. The driver will not take the item off the truck. It is your responsibility to arrange for your item to be removed from rear of the truck. Vermont Chalky Paint's Customer Service Department at 802-324-3607 will gladly contact the freight company that services your area and prepare an estimate prior to completing your order. Shipments outside the contiguous US are charged actual shipping expenses.

CAN I SPECIFY THE CARRIER THAT MY ORDER IS SHIPPED WITH?
No, not for packages shipped by Ground carrier within the contiguous US. We generally ship lighter packages with Mail Innovations or Sure Post and heavier packages with UPS Ground. We need a physical address to minimize your shipping time. If you provide a P.O. Box the delivery will be delayed or come back to us as undeliverable.

DO YOU SHIP OUTSIDE THE CONTIGUOUS U.S.?
Orders destined for AK, HI and any of the territories or possessions of the U.S. are shipped by UPS Ground. Regular shipping and handling charges apply, but expect 4 to 6 weeks for delivery. Contact our customer service department if you need to arrange rush delivery to these areas. 
We have partnered with a third party to service our international customers.
Once you have created your shopping Cart, choose the "Checkout" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

WHAT IF AN ITEM IS ON BACK ORDER?
If an item is out of stock, a message will be on the product page, and a "Status: Back Ordered" note will be on the item if you add it to your cart. There will also be a prompt to invite you onto the waiting list so we can easily notify you when an item is back in stock. Vermont Chalky Paint makes every effort to ship the remaining items complete for the customer. Sometimes a backorder may be delayed to consolidate the remaining items. Contact Customer Service if you have questions regarding the expected date of your order. You can still decide to purchase that item, and when it arrives in stock, it will be shipped immediately. Please note, however, that items that ship direct from the manufacturer will be charged for the entire order, including back-ordered items that may ship in the future.

You will also receive an email notification with the back order date. If, at any time, you decide you do not want the back ordered item, you can still cancel that item by calling Vermont Chalky Paint Customer Service at 802-324-3607 and Vermont Chalky Paint will refund your PayPal account.

HOW DO I MAKE A RETURN?
Domestic US Orders - If for any reason you are not satisfied with a product, you may return it anytime within 30 days and we will gladly replace the product, give you credit, or refund your money, whichever you prefer. You must contact Vermont Chalky Paint Customer Service department info@vermontchalkypaint.com, for assistance with a return authorization and shipping instructions for the product. All items accepted for return must include all original instructions and packaging. Failure to contact Vermont Chalky Paint Customer service can significantly impact timely receipt of your refund. You are responsible for return shipping cost. Once the product has been shipped back, the return will be refunded in full. Do not return the item to us without authorization. 
International Orders - If for any reason you are not satisfied with a product, contact us by e-mail immediately. Do not return the item to us without authorization.